Training Course Terms and Conditions

Booking

1. Acknowledgement of your order and an invoice will be issued following receipt of a booking form and full payment must be made prior to the commencement or upon registration for the course, and in any case within 7 working days of the date of the invoice, in order to secure your place.
2. The booking form constitutes an offer by you when received by us and no contract shall exist until we have accepted your booking by confirming it in writing.
3. Cancellations must be in writing and are subject to the charges reflected in our terms and conditions below.
   
4. deonero reserves the right to alter the content, lecturers, timing and venue of the course for reasons beyond the control of deonero.
   
5. We reserve the right to charge interest and a fixed sum on overdue invoices at the rates applicable under the Late Payment of Commercial Debts (Interest) Act.
   
6. Failure to pay any invoice when it falls due shall entitle us to suspend further work on any other order from you, without prejudice to any other right we may have. If you fail to adhere to the agreed payment terms, or genuine doubts arise as to your financial position, we reserve the right to suspend work on any order without liability until payment or satisfactory security for payment has been provided.
   
7. Places on our course may be limited and tendering payment does not ensure that your booking will be accepted. If the course is over-subscribed or we cannot accept your booking for any other reason we will refund your payment in full.
   
8. In the event that an individual delegate named on the booking form cannot attend, we will accept substitution of another delegate on condition that written notification of the substitution has been received by us prior to the course date.
   
9. We shall have the right to re-schedule courses or vary the content as and when we deem it necessary to do so, at our discretion.
   
10. We shall have the right to cancel a course without notice, and we shall not be liable in any way whatsoever if a course does not take place.
    
11. In the event that deonero cancels or re-schedules a course, delegates will be deemed to be transferred to the next course date unless written cancellation notification is received. This notification must be in writing and subject to the cancellation terms below.
    
12. We shall endeavour to accommodate any request for a change of date in respect of in house training or open courses, but where we agree, we shall treat your request as a notice of cancellation. You will be required to pay the full price for the new date, and will receive a refund of the price for the original date only in accordance with the cancellations policy below.
    
13. Cancellation terms - Cancellation by you must be in writing. The following refund will be made if you decide to cancel a course following booking:
    • More than 28 calendar days prior to course commencement date - 90%
    • 15 – 28 calendar days prior to course commencement date - 75%
    • 7 – 14 calendar days prior to course commencement date – 50%
    • Less than 7 calendar days to course commencement – No refund.
14. Our course tutors will not advise on any specific circumstances affecting your organisation and you should not rely on any comment made by a presenter without seeking specific advice from your own professional advisors.
    
15. We may provide course notes, reports and other documentation which is for the sole use of the named delegates. All deonero training materials are copyright. Course notes should not be relied upon as giving specific advice. Course notes, reports and other documents provided to delegates may not be reproduced in whole or in part without our permission in writing.
    
16. To the extent permitted by law, neither we nor our presenters will be liable to you by reason of negligence, breach of contract or otherwise for any loss whatsoever occasioned to any person or persons acting, omitting to act to refraining from acting in reliance upon, arising from or connected with any error or omission in any course material or the presentation of any course.

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